Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.asvexa.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return: personalized or custom-made products, digital downloads, and items marked as final sale.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (215) 285-3598with your order details. You will receive instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage, or missing components not due to our error.

Exchanges

Exchanges for a different size or color are subject to product availability. Contact [email protected] to check availability and initiate an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (215) 285-3598. Provide photos of the damage, and we will arrange a replacement or refund.

Contact Information

For questions about this policy, contact us at [email protected], +1 (215) 285-3598, or by mail at 3338 South 10th Street, Philadelphia, Pennsylvania 19176, United States.

Policy Updates

https://www.asvexa.store reserves the right to update this policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.